Terms & Conditions

01Acceptance of these terms

By using dial4crm.com, requesting a demo or signing a proposal with WebKeyIndia, you agree to these terms. If you are accepting on behalf of a company, you confirm you are authorised to do so. A signed proposal or agreement takes priority over these terms where the two differ.

02Our services

We design, develop, customise, integrate, host and support CRM software, including ready industry CRMs, fully custom CRMs, mobile CRM apps, integrations, data migration, training and annual maintenance (AMC). The exact scope of each project is set out in its proposal.

03Proposals, quotes and scope

• After a free discovery call, we send a written proposal with scope, timeline and a fixed price.
• Quotes are valid for 30 days unless stated otherwise.
• Work starts after you accept the proposal and pay the agreed advance.
• Anything not listed in the proposal is outside the scope.

04Payments and taxes

• Prices are in Indian Rupees and exclude GST, which is added as applicable.
• Project fees are paid in milestones as set out in the proposal, usually an advance, a mid-project payment and a final payment before go-live.
• Hosting, AMC and subscription fees are billed in advance for the chosen period.
• Invoices are due within 7 days. We may pause work or access to hosted services if payments are overdue by more than 15 days, after giving notice.

See our Refund & Cancellation Policy for refunds.

05Your responsibilities

• Share accurate requirements, content and feedback on time.
• Name one decision-maker for approvals.
• Make sure you have the right to use any data, logos or content you give us, and the consent of the people whose data you store in the CRM.
• Keep your CRM logins safe and tell us at once if you suspect misuse.
• Use the CRM and any messaging features lawfully, including WhatsApp, SMS and email rules on spam and consent.

06Change requests

Requirements often change once a team starts using a CRM. We welcome changes. Small adjustments within the agreed modules are included during the project. New features or modules are estimated and quoted separately, and the timeline is updated before work starts.

07Delivery, testing and go-live

• We share progress in short sprints with demo links so you can test as we build.
• Before go-live, you get a test period to report issues against the agreed scope.
• The project is treated as accepted when you go live, or 15 days after delivery if no issues are reported.
• Timelines depend on timely feedback and payments from your side.

08Ownership and intellectual property

• Your data always belongs to you.
• Custom code written only for your project is transferred to you after full payment.
• Our framework, reusable modules and tools remain ours. You get a perpetual, non-exclusive licence to use them as part of your CRM.
• We may mention your company name and logo as a client, unless you ask us not to.

09Hosting, AMC and support

• Hosted CRMs run on secure cloud servers with SSL and daily backups.
• Support is available Mon–Sat, 10 AM–7 PM IST by phone, WhatsApp and email.
• AMC covers bug fixes, security updates, backups and minor changes as listed in your AMC plan.
• Planned maintenance is done outside working hours where possible, with notice.

10Confidentiality

Both of us will keep the other’s confidential information private and use it only for the project. This includes business processes, pricing, customer data and source code. This duty continues after the project ends.

11Third-party services

CRMs often connect to third-party services such as the WhatsApp Business API, IndiaMART, JustDial, payment gateways, SMS and email providers, and Tally. These services have their own terms and charges, which you accept directly. We are not responsible for their downtime, pricing or policy changes, but we will help you adapt.

12Warranties and disclaimers

We build every CRM with care and fix any defect against the agreed scope reported within 30 days of go-live at no cost. Apart from this, the website and services are provided “as is”. We do not promise any specific sales, revenue or business result from using a CRM.

13Limitation of liability

To the extent allowed by law, our total liability for any claim related to a project is limited to the fees you paid us for that project in the 12 months before the claim. We are not liable for indirect losses such as lost profits, lost data caused by your actions, or business interruption.

14Termination

• Either party may end a project with 15 days’ written notice.
• You pay for work done up to the termination date.
• We hand over your data and any completed, paid-for work.
• We may suspend services at once in case of unlawful use or serious breach of these terms.

15Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If that fails within 30 days, the courts of New Delhi, India will have exclusive jurisdiction.

16Contact

Questions about these terms? Email info@webkeyindia.com, call +91-9999-065-097 or write to WebKeyIndia, WZ-197, IInd Floor, Main Najafgarh Road (Near Metro Pillar No. 649), Uttam Nagar, New Delhi 110059, India.