Frequently asked questions

dial4crm is the CRM division of WebKeyIndia, a New Delhi software company with 18+ years of experience. We design, build, host and support CRMs for businesses across India.

Both. You can start from a ready industry CRM and customise it, or we can build a fully custom CRM around your process.

Travel, real estate, education, healthcare, ecommerce, finance, insurance, automobile, recruitment, events, distribution and more. See all 15+ industries.

Yes. We work with businesses across India and abroad, online. Delhi NCR clients can also meet us in person.

Yes. Every demo is free and shown for your industry. Book a free demo.

It depends on modules, users and integrations. After a free discovery call you get a clear, fixed quote with no hidden costs.

Custom CRMs are not priced per user, so your team can grow without your bill growing. Hosting is priced by plan.

Design, development, setup, standard data import, training and a 30-day free fix period after go-live. Hosting and AMC are quoted separately.

Usually an advance, a mid-project payment and a final payment before go-live. The exact split is in your proposal.

No. Third-party costs such as WhatsApp API, SMS credits or app store fees are listed upfront in the quote.

2–4 weeks for a ready industry CRM, and 4–8 weeks for a fully custom CRM, depending on scope.

One decision-maker, your current process, sample data and quick feedback on weekly demos.

Yes. We clean and import leads, customers and history from Excel, Google Sheets or your old CRM before go-live.

Yes. Role-wise training online or on-site, plus short video guides in Hindi and English.

Yes. Small changes are covered by AMC, and new modules can be added any time.

Yes. We integrate the WhatsApp Business API for templates, a shared inbox, auto replies and reminders.

Yes. Portal leads are pulled into the CRM automatically and assigned to your team in seconds.

Yes. Invoices and payments can sync with Tally, so accounts and sales stay in step.

Yes. Razorpay and other gateways for payment links and automatic receipts.

Yes. Website forms, Facebook lead ads and Google Ads leads are captured with their source.

You do. Your data is yours and can be exported any time in a standard format.

On secure cloud servers with SSL, preferably in India. You can also host on your own server.

Yes. Daily automatic backups, kept on a rolling basis.

Yes. Role-based access lets you decide who can view, edit, export or delete each record.

We build with the DPDP Act in mind: consent, access control and data export. Read our Privacy Policy.

Mon–Sat, 10 AM–7 PM IST by phone, WhatsApp and email.

Bug fixes, security updates, backups, monitoring and minor changes as listed in your AMC plan.

Critical issues are picked up the same working day. Most requests are answered within a few hours.

The CRM works on any mobile browser, and we can build Android and iOS apps for your team.

You can stop with notice. We hand over your data and any completed work. See our Refund & Cancellation Policy.