Customer Support CRM for Aerocity businesses
Aerocity is Delhi's hotel district next to IGI Airport. Large international hotels line the internal roads, the Worldmark blocks hold corporate and aviation offices, and the Airport Express metro brings in business visitors from central Delhi in minutes. A lot of business here is MICE: conferences, product launches, offsites and weddings booked months in advance.
Banquet and events sales is where records slip. A company enquires for a 200-person conference, asks for three quotes over six weeks, changes the date twice and then signs. If that trail sits in one sales manager's email and she moves to another hotel, the account walks out with her. Corporate guests who stay every month deserve the same rate and the same room preference without being asked again.
We set up event and account pipelines with quotes, dates and contacts in one place, plus a support desk for guest complaints. Aerocity is close to our Uttam Nagar base, so on-site workshops are easy to arrange.
Why businesses in Aerocity choose dial4crm
- Banquet, conference and offsite enquiries tracked from first call to signed contract
- Corporate account history that stays with the hotel when staff move on
- Guest complaint tickets with escalation if not closed on time
- Quick access from Uttam Nagar for on-site workshops at your property
- Outlook and Gmail connected so client emails are logged automatically